Cancellation and changes

You can cancel free of charge up to 24 hours before the pickup time. Because you pay the driver in cash at the end of the ride, there is no card charge to refund and no form to fill in: reply to your confirmation email or send us a message.

How to cancel

Reply to the confirmation email from info@holidaypickups.com, or message us on WhatsApp. Include the booking reference and the passenger name. You get a written reply confirming the cancellation.

Changing the date, time or flight

Send the new details the same way. A new flight number on the same day is a simple update. A new date, a different hotel or more passengers depend on availability, and the price can change if the area or vehicle changes; you see the new price before it applies.

Within 24 hours of pickup

Tell us anyway, as early as you can, so a driver is not left waiting at the arrivals exit. If your flight is cancelled by the airline, send the new flight details and we move the pickup to it, subject to availability.

If you do not show up

The driver waits 60 minutes after the actual landing time and tries to reach you by phone. If there is no answer and no message, the transfer may be treated as a no-show. See the booking terms.